Privacy Policy
Wetlands Property (Trading name of Wetlands Group Limited)
Last Updated: 11 November 2025
Wetlands Property (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, whether online, in person, or via other means.
1. Who we are
Wetlands Property is a trading name of Wetlands Group Limited, a company registered in England & Wales (Company No. 16677630). Our registered office is at 193 Castelnau, London, SW13 9ER.
We are registered with the Information Commissioner’s Office (ICO No. C1791619) and are members of the Property Redress Scheme (PRS Membership No. PRS054108).
2. Information we may collect
We may collect and process the following personal information about you:
- Contact information: Name, address, phone number, email address.
- Property information: Details of properties you own, wish to buy, sell, rent, or tender.
- Financial information: Bank account or payment details (for transaction purposes).
- Identity information: Proof of identity documents (e.g., passport, driving license) where required by law.
- Usage data: Information on how you use our website or services, including IP addresses and cookies.
- CCTV footage: We operate CCTV in our office for the purposes of security, crime prevention, and protection of our premises.
3. How we use your information
We use your personal data for the following purposes:
- To provide estate agency services, including sales, lettings, management, and tendering of properties.
- To manage transactions and communications with you.
- To comply with legal and regulatory obligations.
- To send marketing communications (where you have consented).
- To improve our services and website functionality.
- To maintain security within our offices through CCTV monitoring.
4. Legal basis for processing
We rely on the following legal grounds to process your data:
- Contractual necessity: Processing is necessary to perform a contract with you.
- Legal obligation: Processing is necessary to comply with UK law.
- Consent: Where you have provided consent for specific purposes (e.g., marketing).
- Legitimate interests: Processing is necessary for our legitimate business interests, provided these do not override your rights.
5. How we share your information
We may share your data with third parties where necessary, including:
- Property buyers, sellers, landlords, and tenants.
- Legal, financial, and professional advisors.
- Regulatory authorities as required by law.
- Service providers who assist us in operating our business (e.g., IT support, marketing providers).
We will never sell your personal data to third parties.
6. International transfers
Your data may be transferred outside the UK for business purposes. Where this occurs, we ensure appropriate safeguards are in place to protect your privacy.
7. Data retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
8. Your rights
Under the UK GDPR, you have the following rights:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Object to processing for direct marketing or legitimate interests.
- Request restriction of processing.
- Data portability, where applicable.
- Withdraw consent at any time.
To exercise these rights, please contact us at hello@wetlandsproperty.co.uk or 193 Castelnau, London, SW13 9ER.
9. Cookies and website tracking
Our website uses cookies to improve user experience. You can manage your cookie preferences through your browser settings. Please see our Cookie Policy for more details.
10. CCTV
For the purposes of security and crime prevention, we operate CCTV in our offices. Footage is retained for a limited period and used only to protect staff, visitors, and property.
11. Security
We implement appropriate technical and organisational measures to protect your data from unauthorized access, loss, or disclosure.
12. Complaints
If you have a complaint about how we process your data, you may contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Information
Wetlands Property
193 Castelnau, London, SW13 9ER
Email: hello@wetlandsproperty.co.uk
Phone: 0207 081 7688
